Introduction

Over the past few years the gig economy has transformed the way we work and do business. The digital workforce has evolved substantially, and it is accelerating. The speed of technology acceleration seems unstoppable and business has gone through a drastic digital transformation. When explaining about transformation, it’s important to realise what is being digitized. Firstly customer experience was digitized then distributors and partners. Now digitization has a huge impact on the modern workforce. Digital technologies detain immense assurance for distributed organizations looking forward to improving productivity, flexibility, cost management, speed, agility and resource management of their workforce. A distributed workforce is a workforce that reaches beyond the restrictions of a traditional office environment, one in which the vast majority of employees work from wherever they are comfortable and productive. By moving to a digital workforce, utilities can use new technologies to turn insight into action and produce outcomes not previously achievable. Distributed digital workforce is going to be the future of business and will be the norm in all organizations in the foreseeable future.

Why is the environment ideal now?

Considering the present scenario the Distributed Digital Workforce is very much ideal to function and thereby flourish the IT business. There’s one thing companies can do to gain a clear competitive edge. Position themselves as “digitally superior.” Meaning that the companies need to “fully implement technologies like automation, artificial intelligence and collaboration tools in the workplace” – plus significantly invest in ways to train workers to be digitally savvy.

All the developing nations in the world have a lot of talents available with them that can be explored and utilized to its optimum.  These digitally savvy talents which are otherwise scattered and unorganized can be coordinated and formulated into a workforce.

One of the ways to attract the best digital savvy talent is to keep an eye out for applicants who bring a diverse mix of skills. Secondly, offer them workspace choice, gain workplace agility. Tech Savvy craves flexibility and choice. Hence, companies should focus on facilities that will accommodate the natural ebb and flow of work volume, from lengthy contracts to short-term product roll-out campaigns.

When you talk about flexibility you can’t ignore the growing prominence of working remotely in today’s Covid-19 landscape. About two-thirds of the 4.3 million IT BPO workforce across the country have moved to a work-from-home model to keep services uninterrupted during the lock down. Experts say some companies are likely to move to WFH permanently. Since the ‘Work From Home’ culture is going to remain established in the IT Sector, the functioning of Distributed Digital Workforce systems will spread all over the IT World.

Why are digital workplaces the future of work ?

Better employee engagement and experience – Organizations with engaged employees are able to pull in over 2.5 times more revenue, as compared to their competitors with low employee engagement.If companies really want to achieve a higher bottom line and retain remarkable talent in the future, then they need to priorities employee experience.

Remote working – Over 99 percent of the employees state that they want to work remotely in their professional careers at least once. The future of work is remote and to attract and retain better talent, companies need to implement a digital workplace strategy in order to make sure that remote employees are able to work and collaborate together without losing their productivity levels.

More autonomy –  A digital workplace creates a transparent work environment where employees, managers, and business leaders are able to track the status of every project and share their opinions. This creates an autonomous work environment where everyone knows their responsibilities and they are on the same page about what needs to be done. Teams are also able to cut down on meetings and focus more on their actual work.

Improved transparency – Digitizing business processes and provides employees a central access to all the business tools, applications, and data. It also allows business leaders to have better control and management over their organization.

Prepare for the future – In order to embrace the changing nature of the workforce, provide better services to customers, get ahead of the competition, organizations need to change the way that their employees work, and that starts with a digital workplace.

Planning for the digital workforce journey:

At BMT, we help organizations become digital workplaces. In order to improve productivity, increase employee satisfaction, and save costs. With the current situation, a company’s ability to operate as a digital workplace is top-of-mind, even if only for a defined period. Our team has experimented and learned tons about productivity, tools, collaborating, communicating, and disconnecting as they each relate to the digital workforce. So we pulled together five initial steps which should be taken in consideration by the technology team in order to have a successful digital workforce.

Availability of physical equipment

Simply, employees and contractors need the right equipment to do their jobs. It is important that they have a laptop, either instead of or in addition to a desktop. They should have headsets to make calls and spare laptop chargers. If not, we recommend taking the proactive step to have enough laptops, headsets, and other hardware for the workforce. Once the workforce is equipped with the right hardware, broadband connections become important. Employees need to have the right internet speed  for the type of work that’s expected.

Right tools and technology for virtual collaboration

We often take for granted how many colleagues, partners, and vendors we collaborate with daily to get our jobs done via phone, email, and other communication devices. To be a successful digital workforce, maintaining that collaboration is critical. Having the right collaboration tools is crucial, but it is necessary for the company’s employees and partners to have the proper training and skills needed to use them effectively.

Supportive culture

Supporting a digital culture provides a layer of flexibility and adaptability for enterprises.  The company culture should  promote video conferencing for a virtual meeting. If not, efforts should be made to become more virtual as digital workforce is the new norm.

Using video helps employees stay connected, regardless of distance. If the company doesn’t have a remote working culture today, it will be even harder to change and teach employees how to use digital workplace collaboration tools while remote. Traditional ways of working will also change. Teams will need to be flexible with a potential shift in working hours. It’s the matter of the management team to manage this change and make a significant difference in results.

Best path forward for security and mobility

If the company’s digital working strategy involves employees using personal devices, employees will shift from working on secure networks and machines to relying on their own devices and home and public Wi-Fi. To address the security concerns these changes represent, the company should give people remote access without sacrificing security. All apps and programs that employees use should be accessible for them working digitally. Digital workforce management should allow employees to access their everyday desktop from anywhere and work without significant disruption to their everyday processes.

Availability of support desks to handle a higher volume of requests

When the workforce is remote and trying to figure out new processes and tools on their own, support desk requests will surge. Digital workforce management should check if there are self-service resources and knowledge bases to provide support before requests occur. There should be enough IT resources to cover increased demand. It takes a great deal to keep a workforce efficient while remote. While not exhaustive, these initial steps will help mobilize your digital workplace and make the company more nimble for tomorrow and beyond.

Solutions provided by BMT

BMT is offering 3 solutions to the market which is-

  • BMT Extended – Dedicated Extended Team
  • BMT Digital – Distributed Digital Workforce
  • BMT Partner – Partnerships for Professional Firms and Independent Consultants

BMT Extended – Dedicated Extended Team –

BMT offers an extended team in which the core part is located in-house and which is extended by a virtual team of developers. Both parties are working in close cooperation with each other. Extended team can be a combination of distributed In house workforce, co-sourcing engagement, evolutionary outsourcing and virtual workplace.

BMT Digital – Distributed Digital Workforce –

This is not a virtual business, where employees are distributed but remain primarily unconnected. Here, the team will be working from different geographic locations where collaboration, teamwork and communication happens through the web, phone, email or other technology. Since it is global and the team members are all based out of their own home offices where we can, we try to come together regularly, whether that is through co-facilitating programs, speaking at conferences, or simply through the use of webcams and technology. Distributed Digital Workforce team is located across multiple time-zones, languages and cultures the challenge of building a sense of team and promoting collaboration and teamwork can be exacerbated. The good news is that members of a distributed digital workforce team can experience the camaraderie and high performance of a co-located team.  

BMT Partner – Partnerships for Professional Firms and Independent Consultants

BMT offers partnerships where responsibilities are shared between onshore and offshore teams creating more transparency. In short, BMT aligns partnership with another independent contractor or a consulting firm on an ongoing engagement or series of single engagements where we provide our expertise to our consulting clients. Partnership consulting allows the lead consultant to offer a broader range of expertise to the clients by bringing strength to the project, while keeping the administrative costs low by not having you on their payroll.

By providing these solutions, BMT is ultimately able to achieve below result;

  • Increases productivity –
    Employees are able to work smarter, get more done in less time. They are less distracted and accomplish more than in the office. Employees are more productive when given the flexibility to choose when and how they work.

  • Access to Top Talent  –
    Looking for candidates in your geographical area and hiring them greatly limits your options, which is the reason why the Talent Acquisition team are using video conferencing to find top talent outside of the company commuting radius. Notoriously hard-to-recruit and retain millennials opt for flexible work policy as it has a greater impact on  job satisfaction.

  • Reduces turnover –
    Sending employees home is one of the best ways to keep them around for years to come. Most of the companies are using remote work options as a desirable perk that helps them to retain top talent. Employees are  more loyal to employers that offer flexible work options as they avoid taking new jobs or have quit a job due to inflexible work options.

  • Increased savings (Both employees and company) –
    Encouraging employees to work remotely saves both the company and employees a significant amount of money. As for companies, savings come in the form of less money spent on office real estate, furniture, janitorial services, electricity, and other overhead costs. Additionally, one of the benefits of remote workers is that companies are able to reduce spending on the purchase and maintenance of technology.